Windows Remote Support · Sacramento

FIX MY PC
WITHOUT
LEAVING HOME

Slow computer, endless pop-ups, a printer that won't print, email that stopped working? We connect to your Windows PC over a secure screen-share and fix it while you watch; no unplugging, no driving to the shop.

“After updating to Microsoft Windows 11, I lost the ability to sync with Quicken. The techs were able to resolve the issue and reinstall Windows 11. They kept me advised of the progress throughout.”
James Peterson, Verified Google review
Call (916) 627-1818

8145 Elk Grove Blvd, Suite 12, Elk Grove, CA 95758 | Mon-Fri 10-5, Sat 10-3

Elk Grove, CA

8145 Elk Grove Blvd

Mon-Fri 10-5, Sat 10-3

Shop hours

Repairs done in-house

At our Elk Grove shop

Real reviews on Google

From Sacramento-area customers

Sound Familiar?

The stuff we fix remotely every week.

If the problem is software, settings, or setup, not a cracked screen or dead part, there's a good chance we can fix it remotely, without you bringing the computer anywhere.

Computer is crawling

Takes five minutes to boot, programs hang, everything lags? Usually startup bloat, low disk, or junk running in the background. We clean it up.

Pop-ups & scary warnings

“Your computer is infected, call this number”? That's the scam. We remove the junk, check for real infections, and lock things down.

Printer won't print

Printer says offline, won't connect, or prints garbage? Driver, queue, or network issue; we get it printing again remotely.

Email stopped working

Outlook won't send, password keeps prompting, emails disappeared? We sort out account settings, passwords, and sync.

Install / set up software

New printer, Office, antivirus, accounting software, a webcam for video calls; we install and configure it correctly.

Windows update mess

Update stuck, won't install, or broke something afterward? We straighten out Windows Update and get you current and stable.

How remote support works

Four steps. You stay in control.

You're never handing over your computer to a stranger in the dark. You start the session, you watch the whole time, and you can end it with one click.

1

Call and describe it

Call (916) 627-1818 or request a callback. Tell us what's wrong. If it's a remote-fixable issue, we'll start a session; if it needs the shop, we'll tell you straight.

2

Start a secure session

You download a small, trusted remote tool and give us a one-time code. Nothing installs permanently, and access ends when the session does.

3

Watch us work

You see your own screen the whole time and can take over or disconnect instantly. We talk you through what we're doing as we go.

4

Fixed & explained

We confirm the fix with you, explain how to avoid it next time, and the session closes. No lingering access to your machine.

Why iGeek

Local & honest vs. the “call this number” crowd.

There's a whole industry of overseas call centers and scammy “tech support” pop-ups. We're a real shop in Elk Grove with our name on the door.

iGeek (Elk Grove)

  • Real local shop you can visit

    Yes, Elk Grove

  • You watch the whole session

    Always

  • Honest about what's wrong

    Straight answers

  • Same local shop if it comes back

    Yes

  • Can escalate to in-shop repair

    Yes, same shop

Overseas remote “support”

  • Real local shop you can visit

    No address

  • You watch the whole session

    Often hidden

  • Honest about what's wrong

    Invents “viruses”

  • Same local shop if it comes back

    New rep each time

  • Can escalate to in-shop repair

    No

Geek Squad / big box

  • Real local shop you can visit

    In-store only

  • You watch the whole session

    Varies

  • Honest about what's wrong

    Upsells plans

  • Same local shop if it comes back

    Queue again

  • Can escalate to in-shop repair

    Separate visit

Real iGeek Reviews

What customers say.

“iGeek helped my husband, who isn't very computer savvy, solve an annoying technical problem. They also gave me sound advice, acquired a reconditioned used iPad, and made sure it was working well. It's nice to have a responsive resource near by.”

Nancy Heifferon

Computer help | Jun 2025 | Verified Google review

Review 1 of 4Read our reviews on Google

Remote vs. In-Shop

What we can't fix remotely.

A screen-share can fix software, settings, and accounts; it can't replace a part. Here's where the honest line falls, so you know which way to go before you book.

Remote session

Software, settings & accounts

If the PC powers on and gets online, there's a good chance we can fix it over a screen-share.

  • Slowdowns, startup bloat, background junk
  • Pop-ups, scareware, and browser hijackers
  • Printer, email, and account problems
  • Software installs and configuration
  • Windows Update messes
  • Settings, syncing, and new-device setup
Bring it into the shop

Hardware & 'won't turn on'

Anything physical, or anything that keeps the PC from powering on or getting online in the first place, is out of reach for a screen-share. For these, bring it into our Elk Grove shop and we'll take it from there.

  • Computer won't power on at all
  • No internet connection at all; we can't reach a PC that's offline
  • Failing hard drive or SSD
  • Broken screen, battery, keyboard, or charging port
  • Severe liquid damage
  • Ransomware and data-recovery cases
  • Locked accounts with no recovery access
  • Anything that needs a part replaced

Not sure which side your problem lands on? Call (916) 627-1818 and describe it; we'll tell you straight whether it's a remote fix or a drop-off.

On Pricing

Quoted before we start.

Every repair is quoted after inspection, before any work starts.

If we find the real problem is hardware that needs the shop, we'll tell you straight and get you set up for a drop-off instead.

Need ongoing help for a home office or a few machines? Ask about Business IT Support for a simpler standing arrangement.

Frequently Asked

The questions we get most.

Is remote access safe?
Yes. You start the session with a one-time code, you watch your screen the entire time, and access ends the moment the session closes; nothing stays installed. We'll never ask for your bank login or gift cards (that's the scam version).
What can't you fix remotely?
Anything physical: a cracked screen, dead battery, liquid damage, a failing hard drive, or a PC that won't power on. Those need the shop. If we get into a session and find it's hardware, we'll tell you and point you to a drop-off.
My computer is too slow to even use. Can you still help?
Usually yes. Slowness is often startup bloat, low disk space, or background junk, all fixable remotely. If it's a failing drive (a hardware cause), we'll spot it and recommend the next step.
I got a pop-up saying I have a virus and to call a number. Is that you?
No, that's a scam, and you should not call it. Don't give them access or money. Call us at (916) 627-1818 and we'll clean up whatever that pop-up did and make sure nothing's actually wrong.
Do you work with older PCs and Windows versions?
Yes, Windows 10 and 11, and we'll be honest if an older machine is past the point where it's worth putting money into.
What if it comes back?
Call us back. You're dealing with the same local shop, not a new overseas rep every time. Ask about our repair warranty; terms are printed on your repair ticket.

More iGeek Help

Remote support pairs with…

Some jobs are better in person: virus deep-cleans, OS reinstalls, hardware upgrades. Whatever the fix, it's the same Elk Grove shop behind it.

Data Recovery & Transfer

Lost files? Drive won't mount? We recover and transfer locally.

Learn more

Virus & Malware Removal

Compromised computer? We clean it up and harden it.

Learn more

Software Installation

Office, Adobe, accounting software, drivers, the works.

Learn more

OS Reinstall

Fresh Windows or macOS install with your data preserved.

Learn more

Network & WiFi Setup

Home or office network setup, mesh systems, dead-zone fixes.

Learn more

Hardware Upgrades

Faster SSD, more RAM, better GPU. Custom-fit to your machine.

Learn more

GPU Repair

New graphics card installed, configured, and benchmarked.

Learn more

Battery Replacement

Laptop, phone, or tablet battery dying fast? We swap it.

Learn more

Diagnostic & Troubleshooting

Something's wrong but you can't tell what? We find the root cause.

Learn more

Ready when you are

Let's get your PC working again.

Call (916) 627-1818 or request a callback to book a remote session. If it's software, settings, or setup, there's a good chance we fix it remotely, without you leaving the house.

Call (916) 627-1818

8145 Elk Grove Blvd, Suite 12, Elk Grove, CA 95758 | Mon-Fri 10-5, Sat 10-3

Quoted before we start

Every repair is quoted after inspection, before any work starts. Diagnostic fee quoted at check-in and applied to your repair if you proceed.

Your choice of parts

We'll explain your part options before you decide.

Local, in-house repairs

Repairs are done at our Elk Grove shop by our own technicians. Ask about turnaround when you check in; it depends on the repair and parts availability.

After the repair

Ask about our repair warranty; terms are printed on your repair ticket.

Get a callback

Drop your name and number. A technician at our Elk Grove shop will reach out.